How to
Use MIRL
as a Seeker
HOW TO USE MIRL AS A SEEKER + FAQs
Welcome to the MIRL Seeker Help Center! 😊
If you’re here, you’re already on your way to connecting with real experts for personalized advice. Let’s show you exactly how to use MIRL as a Seeker, and answer all your questions!
📖 How to Use MIRL as a Seeker
- Sign Up:
- Create an account using your email ID and OTP.
- You’ll land straight on the MIRL Home Screen!
- Explore Experts:
- Tap “Explore Experts” to browse thousands of amazing experts.
- Filter by category, location, availability, fees, and more.
- Request a Call:
- Choose an expert you like.
- Tap “Request a Call Now” for Instant Calls or “Schedule a Call” for later.
- Confirm the call request, and you’re good to go!
- Multiple Connect:
- Can’t decide? Use “Multiple Connect” to reach out to multiple experts at once and pick your favorite!
- Boost Sparks:
- Love an expert’s Spark? Tap “Boost” to support them!
- Boosts are free and encourage great advice-sharing.
- Stay Connected:
- Follow your favorite experts to see their new Sparks.
- Share MIRL with friends and invite them using MIRL Connect!
🔎 FAQs for Seekers
1. What happens if an Expert declines my call or misses it?
- You’ll receive a full refund automatically.
- A push notification will update you.
- Refunds usually reflect back to your payment method in 2-5 business days.
2. What if I cancel my scheduled appointment?
- If you cancel before the scheduled time, you’ll get a refund minus Stripe’s transaction fee (2.9% + $0.30).
- (Note: For now, you can cancel anytime before the appointment, but we may introduce a “2-hour cutoff” rule later.)
3. What if the call fails or has bad quality?
- After the call ends, tap “Issues with the call?” immediately.
- Or go to Help & Support > Seeker Help Center and send us a message.
- We’ll resolve it swiftly for you!
4. Can I Boost Sparks even if I don’t book a call?
- Absolutely! Boosting is free and helps experts shine.
- Only the expert who uploaded the Spark can see who boosted it, it’s private to everyone else.
5. Can I review Experts after a call?
- Yes! After a completed consultation, you’ll be prompted to leave a review.
- Leaving a thoughtful review helps other seekers and encourages our amazing experts.
6. Do I have to activate MIRL Connect?
- Nope, it’s optional!
- But activating it lets you invite friends and earn 5% of their expert earnings for 5 years, at no cost to them.
🏃♂️ Need More Help?
- Visit Help & Support inside the app anytime.
- Send us a message from this screen, and our support team will respond within 24 hours.
Thank you for choosing MIRL. Let’s create real connections, real advice, and real change together! 🌟