At MIRL, we are dedicated to providing an exceptional platform where global experts and seekers can connect for personalized advice, anytime and anywhere. Our goal is to facilitate seamless, interactive, and valuable exchanges tailored for the modern, connected world. Understanding that sometimes things may not go as planned, we have established a clear and fair refund policy.

Automatic Refunds

  1. Non-response from Expert: If a seeker makes a payment for a consultation and the expert does not respond or is unavailable to fulfill the consultation through the app, an automatic refund will be processed. The refund will be credited to the original method of payment within 5-7 business days.

Requested Refunds

Seekers may request refunds in the following scenarios, subject to review on a case-by-case basis:

  1. Incomplete Consultation by Expert Disconnection: If an expert intentionally disconnects a call before the completion of the consultation period, the seeker can request a refund. Please submit your refund request within 48 hours of the scheduled consultation time, including any evidence of the premature disconnection.
  2. Dissatisfaction with Consultation: If a consultation is completed but the seeker is dissatisfied due to the expert providing false information, misidentifying themselves, or any reason that significantly deviates from the expected quality and accuracy, a refund request can be submitted. We require seekers to provide a detailed explanation and any supporting evidence for the dissatisfaction within 48 hours after the consultation.

Process for Requesting Refunds

  • To request a refund, please contact our Customer Support team via email through or by visiting the User Settings > Report an Issue section on the app. Include your user ID, expert’s name, consultation date, and a detailed reason for the refund request along with any supporting documents or evidence.
  • Our team will review each case thoroughly and communicate with both parties involved to determine the validity of the request. MIRL reserves the right to approve or deny refund requests based on the evidence and circumstances of each case.
  • Approved refunds will be processed back to the original method of payment within 7-10 business days.


  • Refund requests must be submitted within 48 hours of the consultation date. Requests submitted after this period may not be eligible.
  • MIRL reserves the right to suspend or terminate the accounts of users who are found to abuse the refund policy.

Changes to Refund Policy

MIRL may update this refund policy from time to time to reflect changes in our services or legal obligations. We encourage users to review the policy periodically.

Contact Us

For any questions regarding the refund policy or to submit a refund request, please contact our Customer Support team through the app’s Report an Issue section, in the User Settings. You can also visit the “Help and Terms” section in the User Settings on the MIRL app to get more information on help with calls and payments.